As part of its newly redesigned web site, The Plaza Group is pleased to announce that it has partnered with its logistics provider, ChemLogix, to make online order tracking available to its customers.
The on-line system, available at www.theplazagrp.com, will allow customers to check the status of rail car shipments anywhere in the world with the click of their mouse. According to Ken Vrtis, Vice President of ChemLogix, “This is the first time we have worked with one of our partners to make this type of on-line tracking a reality for the ultimate customer of the product. With only some minor modifications to our existing software we were able to make this a seamless reality for The Plaza Group’s customers.”
The Plaza Group’s President Randy Velarde named the new order tracking capability among the most exciting features of the company’s newly launched web site. “When we looked at adding functionality to our web site, the number one suggestion was to allow our customers to track their orders on-line when it was it was more convenient for them.” He goes on to say, “Of course, our customer service reps are still here to track and answer questions anytime – personalized customer service is the cornerstone of our business and will always be at its core – this is just a 21st century extension of that commitment to service.”
Other features of the new web site include a quarterly newsletter focusing on industry trends to which visitors can subscribe; an interactive presentation of The Plaza Group’s outsourced business model, allowing prospective customers to see how they can benefit from outsourcing some or all of their product marketing; extensive product information sheets; customer testimonials and case studies; a global supply map and more.
ChemLogix, an affiliate of GATX Corporation, creates economic value for chemical companies through supply chain and logistics optimization. ChemLogix provides industry-leading consulting services, transportation rate optimization, and comprehensive transportation and inventory management services, enabling clients to improve performance and increase profits.